What is User Research?


What is User Research?

User research allows developers and designers to find weaknesses within a programme. It is when they target user journeys through an application. This allows UI and UX designers to fix flaws and develop application interfaces that are visually appealing and give users a pleasant browsing experience. Applications are becoming smoother to navigate and more user-friendly thanks to user research, and of course, the ideas and creativity of UX designers.

User Research: A Definition

User research is a type of research conducted on target users to uncover weaknesses in an application and come up with a solution to the problem. Designers can learn a lot about improving the application’s performance by conducting user research.

A series of tests carry out user research on many people at random. User research is undertaken in various approaches that fall into two categories: quantitative and qualitative, depending on the sort of data that will be obtained for discussion.

User Research Methods

User research intends to gain valuable insights from users to whom the application is being targeted. It is essential for the following reasons:

  • It motivates your design
  • Offers data to assess your solutions
  • It helps you to determine the extent of your impact

To gain relevant insights, a group of random participants is usually subjected to a set number of tests. Quantitative and qualitative methodologies are frequently used in user research.

  • Quantitative methods seek information from users in the form of numbers. For statistical analysis, the feedback gathered through quantitative approaches is used. Quantitative research tools include surveys and formal experiments such as A/B testing and tree testing.
  • Qualitative approaches look for more in-depth information from test subjects. In contrast to quantitative data, qualitative data is more helpful in determining solutions to persistent faults. Qualitative research methods include interviews and usability testing.

Qualitative Research

Qualitative research is defined as research that uses methodologies like participant observation or case studies to produce a narrative, descriptive account of a setting or practice.

Here are some of the several user research approaches that fall under the qualitative research category:

  • Participant Observation

A group of researchers oversees the majority of tests. These researchers’ job is to examine the users’ facial reactions while testing the programs. Developers can simply recognize the positives and negatives by analyzing the user’s responses because participants cannot always express their feelings during the test through participant observation.

  • In-Depth Interviews

The test participants are blasted with various questions by the researchers during in-depth interviews, which are generally asked to determine their impressions of the application.

“Can you show me what’s frustrating about our current model?” and “what are you attempting to accomplish?” are two examples of queries.

  • Focus Groups

A focus group consists of a group of target audience members assembled around a moderator to discuss the product’s features and functionality. During this process, a wide range of thoughts and input is obtained, which may aid developers in gaining a better understanding of the product’s performance.

Quantitative Research

The process of gathering and analysing numerical data is known as quantitative research. It can look for patterns and averages, make predictions, causal test relationships, and extrapolate results to larger groups.

Here are some of the several user research approaches that fall under the Quantitative research category:

  • Eye-Tracking Study

Eye monitoring tracks the user’s gaze, allowing the researcher to see what they’re looking at and how long they’ve been looking at it. It also shows how users’ eyes move and seek information on the screen, which can assist in determining whether people are drawn to certain content or features, such as a specific colour or the way the navigation is laid out.

Eye-tracking can reveal usability issues such as missing items by providing helpful insight into users’ viewing behaviours and where they focus their attention.

  • Product Analytics 

Product analytics will provide developers with critical information such as who is using the app, for how long, and what they are doing on it. This type of data, expressed as quantitative data offers developers a broad picture of user behaviour on their platform.

You may also get helpful information about your users’ demographics, such as their gender and age, their location, the languages they speak, the browsers and devices they use, and so on, from the data you collect.

  • A/B Testing / Multivariate Testing

Two groups are given distinct versions of the product or application in A/B testing. This experiment aims to obtain a variety of user reactions to the product’s features. The feature that receives the most favourable feedback will be included, while the one that gets the most negative feedback will be deleted or improved.

Multivariate testing is similar to A/B testing, but instead of two groups, it tests several groups.

  • Card Sorting

Card sorting is a technique in which users are asked to organise data into logical groups. Users are given a set of labelled cards and asked to sort and organise them into categories they believe are acceptable. This ensures that the site structure corresponds to how consumers think and can be pretty valuable when sorting vast amounts of content.

  • Tree Testing

Tree testing is commonly used to assess your website’s information architecture and check the outcomes of card sorting. Participants attempt to accomplish tasks using only the website’s category structure to find a specific item or piece of content once the primary categories have been established. The information architecture is separated from the rest of the user interface. 

User Research Tools 

Numerous tools available on the internet may be utilised to perform and streamline user research test findings.

Because picking the right one will take some time, here is a list of some of the most common user research tools to consider:

  1. Loop11
  2. Lookback
  3. User interviews
  4. Ethnio
  5. UsabilityHub


Loop11 enables you to do usability testing on live websites, prototypes, and competitors’ websites, among other things. You may start testing at the wireframing and prototyping stages with Loop11 to guarantee your designs are on the right track.

Loop11 can assist user researchers with competitive benchmarking, A/B testing, IA testing, and usability testing.


Lookback is a powerful UX research tool that allows you to conduct live user interviews while simultaneously recording the user’s screen. Lookback facilitates moderated, unmoderated, and remote research and features a collaborative dashboard that allows you to sync and share your research and customer feedback with your team.

Lookback sessions are automatically recorded, allowing you to replay them and generate highlight highlights to share with colleagues and stakeholders. The team plan, among other things, will enable you to conduct remote or in-person research, test prototypes, and invite observers to observe in real-time.

User Interviews

User Interviews is a well-known platform that provides easy access to high-quality participants to help you make better product decisions. The website is notable for allowing you to create your participant pool or use its panel of over 350,000 vetted research participants that can be selected by occupation.


Ethnio is another tool for finding participants for user research. It allows you to develop screeners for intercepting people on your website or app so you can locate suitable people for your study. Ethnio offers a variety of screener filters and automated scheduling tools to assist you in getting in touch with people faster.


UsabilityHub is a remote research platform that includes first-click testing, design surveys, preference assessments, and five-second tests. These tests allow you to gather information and confirm design decisions.

Researchers can utilise UsabilityHub’s Panel to recruit test users from a pool of volunteers based on age, gender, education, and other factors to gather input from an appropriate target audience.


Developers and designers need to conduct user research to determine what people want from a product. We hope you better understand what user research is and were introduced to several valuable tools that can aid in user research.

Learn to code – for free

If you want to start on your coding journey, then try our free 5 Day Coding Challenge. Register now through the form below. Alternatively, if you want to change careers to software development, check out our full-stack programme.

The Basics of GraphQL: Understanding the Importance of GraphQL 

In the ever-evolving landscape of web development, GraphQL has emerged as a game-changer. This query language, developed by Facebook and later open-sourced, has revolutionised the way data is requested and delivered over APIs. In this article, we will delve into the fundamental concepts of GraphQL and explore why it has become a pivotal tool in […]

Exploring the MERN Stack 

The right technology stack selection has become a necessity in this ever-changing landscape of web development, as efficient apps are constructed by the use of such technologies. One such popular stack that has been gaining momentum in recent years is the MERN stack. This article will offer a detailed analysis of the MERN stack that […]

What Are Containers and Containerization in DevOps? 

With the constant changes in software development and deployment, containers and containerization have emerged as the most sought-after topics in DevOps.  Containers bring to the table a lightweight, portable, and performant way of packaging, deploying, and managing applications.  Using these said ways, DevOps teams can benefit in many aspects.  This article revolves around the container […]