About Us:

For the past 3 years, Code Institute has been a Deloitte Technology Fast 50 Awards winner. Alongside this, we are Europe's largest provider of tech graduates, and having the team here are united in working to create the world's best coding Bootcamp. We have also been shortlisted for Work Happy - Ireland’s Happiest Workplaces.

You’ll be directly reporting to our finance manager, but you will be working and communicating with stakeholders across the business. If you’re keen to work within the technology space we would be delighted to hear from you. We are looking for a highly organised person, with great abilities in organising multiple HR administrative based functions and working across the business with all teams. If this sounds like you please connect today to see if there is a good cultural fit.

The Candidate Responsibilities:

• Working with a company’s various departments to assist management in understanding and implementing procedures and policies.
• Ensuring that diversity and equality are core tenets of the company’s culture.
• Being the first point of contact for all human resources related queries.
• Active involvement in the recruitment process, including liaising with relevant industries.
• Setting up interviews and preparing staff handbooks.
• Ensuring employee records are maintained.
• Interpreting employment law and advising management and employees based on what you find.
• Planning and delivering training, including the inductions and onboarding of new staff.

What can you expect from us?

• Excellent team, colleagues and work environment.
• Be part of an exciting company that is growing rapidly.
• Emphasis on developing your skills and abilities.
• Great management and peer environment.
• Clear and realistic expectations.
• Agile environment, providing a huge opportunity for personal growth.
• Being right at the heart and soul of a SaaS, tech environment in a really vibrant industry.
• Graduate in our West Scotland University Credit-Rated Diploma in Software Development (Complimentary access to the course for Code Institute Employees)

What we'd love to see from you?

• Fluency in English is a prerequisite.
• Excellent skills in organisation, systems management and administrative skills.
• Sense of personal pride in your role and responsibilities.
• A positive, upbeat attitude is key.
• Equal balance of humor and sensibility!
• Excellent communication skills which include listening, writing and speaking!

About the business

Founded in 2015 to address the ever-widening digital skills gap, Code Institute is a high-growth company that has become a leading career change company. Code Institute has developed educational programs and certifications aimed at helping people change careers in the world of software development. We employ over 75 full-time and 40 part-time staff with a presence in Ireland, the UK, the USA, and the Netherlands.

About the role

You will be working within our B2B Team with a remit to manage, plan and monitor the effectiveness and efficiency of contracted provision to a high standard. This role will manage all deliverables associated with all funded education and training contracts the company holds. In this role, you will be working with multiple departments across the company to ensure contracts move quickly and smoothly from creation to negotiation to execution.

Key Attributes

• Knowledge of UK Education Procurement.
• Ability to work well under pressure, multi-task and prioritise responsibilities.
• Superior level of communication in both written form and in-person interactions.
• Attention to detail.
• Highly organised with the ability to work to tight deadlines.
• Track record of stakeholder management.

Key Responsibilities:

• Responsible for robust day to day management of contracted delivery working directly with managers, colleagues and external stakeholders.
• Understand contract deliverables fully and ensure delivery is compliant with relevant funding rules and governance framework.
• Adopt a continuous improvement, informed approach to ensure contract delivery always meets the needs of the learners/employers.
• Maintain high standards of accuracy to ensure compliance with external audits.
• Maintain, produce and manage accurate financial forecasting, budgeting and performance-related reports for Senior Management and external partners.
• Responsible for identifying issues that might impact on contract delivery and taking the appropriate action, which entails supporting the development of remedial action and manage this through to conclusion or escalate as appropriate, to resolve and mitigate risks.
• Responsible for managing and developing relationships with stakeholders to support ensure successful contract fulfilment.
• Work with Head of LearningOps and Student Experience Manager to ensure contract deliverables are fulfilled.
• Support and actively contribute to OFSTED preparation.
• Gather, analyse and use data to make informed decisions to enhance company growth.
• Manage resources effectively and critically evaluate performance regularly.
• Review contract performance, evaluative performance and implement improvements.
• Represent the Company at Contract meetings with stakeholders.
• Support and drive business development.

Skill Set For this Role:

• 2/3+ years experience in contracts management.
• Proven time management and project management skills.
• Great communication skills, including the ability to actively listen
• Have a willingness to learn and be challenged.
• Ability to collaborate with multiple stakeholders on multiple projects.
• Comfortable working in a high paced, data-driven environment.
• Third level degree.

Key Attributes

• High energy, positive “can do“ attitude in all interactions, coupled with natural sales instincts.
• Team player and ability to work in a high energy sales environment.
• Be ambitious, target driven and be used to exceeding a range of KPIs.
• A minimum of 3 years proven track record in sales (telesales is beneficial).
• A strong desire to work in sales.

Key Responsibilities:

• Identifying customer needs effectively by consulting with prospects in order to maximise all opportunities and meet customer expectations.
• Manage all stages of generating new business (from qualifying to pitch to closure).
• Maintain a clean sales pipeline through effective use of the CRM.
• Perform administrative tasks related to sales.
• Meet and exceed monthly sales targets.
• Delivering exceptional service to prospective and existing Code Institute customers.
• Proactively engaging with all inbound sales enquiries (e.g. phone, email) relating to new business opportunities.
• Accurately capturing and recording required data and processing through appropriate systems, ensuring that all administrative requirements are completed in a timely manner.
• Ensuring that all activity is completed in line with student Compliance guidelines.
• Having an excellent knowledge of our product portfolio and an understanding of the industry through keeping informed of technical developments, industry trends and competitor activities.

Skill Set For this Role:

• Comfortable with the consultative sales process.
• Ability to absorb new information fast.
• Strong organisational and time management skills.
• Constant desire to learn and improve yourself.
• Strong business acumen.
• Excellent written and verbal communication skills are a must.
• Fluency in English required.
• Highly motivated and ambitious.
• Strong desire to work in sales.
• Third level degree.

About our company Code Institute is a high-growth company that has become a leader in online Ed Tech. We are a global leader in delivering coding skills that help people switch to a career into software development. Demand for software developers is rapidly escalating as digitisation accelerates and hundreds of thousands of new roles open up monthly. Our online programmes give learners a direct pathway into these careers. This is an expanding industry with buckets of opportunity.

Code Institute has been a Deloitte Technology Fast 50 Awards winner for the past three years. Alongside this, we are Europe's largest provider of tech graduates. Our mission is to make a career change reality by delivering the digital skills to transform careers.. We are a team of over 100 staff we take our work seriously and enjoy having lots of fun too. We have also been shortlisted for Work Happy - Ireland’s Happiest Workplaces.

What your day-to-day looks like?

• Meet and exceed monthly sales targets.
• Identifying customer needs effectively by consulting with prospects to maximise all opportunities and meet customer expectations.
• Maintain a clean sales pipeline through effective use of the CRM.
• Maintain call volume and right party contact SLAs.
• Perform administrative tasks related to sales and reporting.
• Accurately capturing and recording required data and processing through appropriate systems, ensuring that all administrative requirements are completed in a timely manner.
• Ensuring that all activity is completed in line with student Compliance guidelines.
• Excellent knowledge of our product portfolio and an understanding of the industry through keeping informed of technical developments, industry trends and competitor activities.
• Empathy and understanding of career changers' journey and barriers they face. Using a consultative selling approach to ensure the right people are accepted onto our course.

Responsibilities:

• Managing partner onboarding process to ensure an efficient route to revenue
• Developing creative ways to streamline and improve onboarding
• Setting agreed targets with partners and applying mechanisms to ensure targets are met
• Reporting on the onboarding process; populating and updating records on HubSpot
• Implementing marketing strategies to grow partner accounts
• Using your combination of marketing, sales and project coordination skills to bring client projects to fruition, ensuring campaigns are hitting their strategic targets - help partners measure their success
• Balancing 30-40 campaigns which are all working towards the onboarding of a full learning cohort for various educational partners
• Conducting marketing presentations, product demos and workshops
• Handling multiple internal and external stakeholder relationships
• Developing friendly, positive, and supportive relationships with external stakeholders, and providing them with excellent service
• Deliver great client experiences and outcomes so clients are retained
• Understanding the latest marketing concepts, workflows, digital events and superb attention to detail and organisation are of high importance
• Representing Code Institute in the UK at key events (e.g. network meetings, industry exhibitions, etc.)

Skill Set For this Role:

• 3+ years experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
• Experience in B2B customer success management beneficial
• Solid grasp of marketing campaigns stages. There will be full support provided from a specialised digital team, however, you should have had previous experience with workflows, digital campaigns and online events
• Proven influencing & sales skills
• Great communication skills, including the ability to actively listen
• Customer focus
• Passion to educate, service and sell
• Ability to work well under pressure, multi-task and prioritise responsibilities
• Adaptable to work in a changing environment and to actively seek feedback and incorporate it into your day-to-day
• Superior level of communication in both written form and in-person interactions
• It would be wonderful if you have previous experience in working within the educational sector or have managed relationships with government agencies previously
• Good CRM management and workflow experience (we use HubSpot)
• Comfortable working in a high paced, data-driven environment

Business Development:

• Creating new partnerships with FE Colleges and Councils in your territory
• Contacting and meeting with colleges and Councils across the UK to explore and launch new partnerships
• Developing a territory plan to ensure a consistent flow of prospects and to prioritise opportunities
• Evaluating potential partners, negotiating contracts and bringing them through the partnership license sales process using a consultative and expert approach
• Working closely with all colleagues within the marketing and operations team at the company, who will assist and support your new partnership work
• Managing and reporting on your pipeline using the Hubspot CRM system
• Ensuring detailed records of all interactions with the partner are recorded for planning and forecasting purposes
• Selling new products to partners as they come on stream

Account Management:

• Managing the FE college and training providers onboarding process to ensure an efficient route to revenue
• Developing creative ways to streamline and improve onboarding
• Setting agreed targets with partners and applying mechanisms to ensure targets are met
• Reporting on the onboarding process; populating and updating records on HubSpot
• Implementing marketing strategies to grow partner accounts
• Supporting product launches by preparing and enabling the admissions teams to understand and communicate our solutions to the consumer
• Developing friendly, positive and supportive relationships with external stakeholders, and to provide them with excellent service
• Representing Code Institute in the UK at key events (e.g. network meetings, industry exhibitions etc.)

You:

• 5-10 years of experience in business development and account management
• Experience selling B2B solutions
• Experience in the UK’s Further Education market is an advantage
• Experience in the Education and Training Sector is an advantage
• Proven track record consultative sales and account management skills
• Be ambitious, target driven and be used to exceeding a range of KPIs
• Excellent written and verbal communication skills are a must
• Extensive knowledge of sales enablement technologies, processes, and best practices
• Customer centricity – strong customer focus
• Ability to recognise risk with accounts, and act accordingly
• Experience managing projects from concept to completion
• Expert ability to plan and facilitate meetings
• Ability to multi-task and manage multiple projects simultaneously
• Self-motivated; highly driven to produce results

In this role you will be:

• Conducting a high volume of calls with course applicants
• Communicating clear with applicants to ease their path through the Code Institute Admissions process
• Setting expectations regarding course delivery and outcomes
• Using active listening to ensure the best candidates are enrolled
• Reporting on admissions process, populating and updating records on Hubspot CRM system
• Effective management of your applicant pipeline
• Constantly looking for efficiencies to improve the user experience for the applicant
• Ensure messaging is on-point so students clearly understand onboarding requirement
• Work with internal stakeholders and partner marketing teams to ensure a steady flow of leads
• Communicating with internal stakeholders in the student onboarding and management process including Marketing, Sales and Learning Success Departments

You:

• You must have a minimum of 2 years proven track record in a sales role
• The successful candidate will have to show clear active listening skills
• Be ambitious, target driven and be used to exceeding a range of KPIs
• Happy to make upwards of 80+ calls a day, when required
• Excellent written and verbal communication skills are a must
• High energy, positive "can do" attitude in all interactions
• Demonstrable attention-to-detail and organisational skills

Perks of the job:

• Competitive salary & bonus
• Work in the technology industry – the fastest growing in the world
• Be part of an exciting company that is growing rapidly
• Access to our premium online coding courseware
• Emphasis on developing your skills and abilities
• Agile environment, providing huge opportunity for personal growth

This Role

This newly created role is connected to the significant growth of our unique training product offering a FullStack Software Development Diploma + 3-month Work Experience Placement. Having successfully developed this in association with important initiatives around diversity in tech, women in coding and more…. we now have a business requirement for a dedicated resource to grow apprenticeship-type partnerships.

The role will sit within the Careers Team and report to the Director of Employer Engagement, whilst also operating very closely with our B2B Team. Our B2B Team have established a significant base of partnerships across the UK & IRE market and this will continue to develop into new markets for 2023 and beyond. The UK is a key focus right now.

Responsibilities:

• Secure tech employer partners committed to offering 12 week work experience placements to our Software Development Diploma Graduates.
• Directly support the planning and execution of the placements.
• Develop, secure and nurture an engaged and supportive network of “employers” within the Irish & UK regions.
• Deliver on agreed targets with partners and develop mechanisms to ensure targets are met.
• Perform to clear territory targets on an annual basis, and also to adhoc opportunities as they arise.
• Reporting on the onboarding process; populating and updating records on HubSpot.
• Using your creative skills, and the support of our marketing team, to present great comms and content around the brilliance of work experience and training for the tech industry.
• Present yourself to the tech employer market as an expert on tech training and apprenticeship/work experience models.
• Developing friendly, positive, and supportive relationships with external stakeholders, and providing them with excellent service
• Understanding the latest marketing concepts, workflows, digital events and superb attention to detail and organisation are of high importance
• Representing Code Institute in the UK and Ireland at key events (e.g. network meetings, industry exhibitions, etc.)

Skill Set For this Role:

• 3+ years experience in agency recruitment, business development or educational related sales.
• Experience in B2B client engagements is of high importance.
• Solid grasp of marketing campaigns stages. There will be full support provided from a specialised digital team, however, you should have had previous experience with workflows, digital campaigns and online events.
• Demonstrable skills in a structured sales environment with clear forecasting and management skills.
• Good CRM management and workflow experience (we use HubSpot).
• Comfortable working in a high paced, data-driven environment.
• Superior level of communication in both written form and in-person interactions.
• Naturally, if you have previous experience in working with work-experience / apprenticeship modelling that would be wonderful!