Careers at Code Institute

Are you a German native speaker? Are you interested in working remotely or in a hybrid model? Would you like to work for a scaling edTech company that helps people change their careers and lives? We are expanding our DACH operations and looking for someone to help craft the next part of our story. You will be a part of a progressive, friendly growth team based in Berlin or Dublin. 

Your responsibilities: 

• Supporting our German Executive in case documentation, reporting and tracking, updating our databases, and translating materials; you will own the administrative duties.
• Working with our students and the Arbeitsagenturen, to ensure application processes are done correctly and successfully.
• Working with our finance department and the Arbeitsagentur to ensure the correct process is followed.
• Working closely with Student Care teams to ensure the correct process & reporting are in place, as well as administer any changes or updates about enrolment and completion of the course.
• Support liaising with partners and representing Code Institute in events in Germany (Jobmessen). 
• Administer correspondence with our Dublin office.

What Skills You’ll Need for this Job

• Full professional proficiency in German (native speaker level) and fluency in English
• Good communication skills (written and spoken)
• Strong project management skills
• Excellent administrative skills, with a high level of efficiency, accuracy and attention to detail
• Ability to be flexible and work effectively as part of a team
• A genuine interest in working with people (over the telephone or by e-mail)
• Experience of up to 2 years in an administrative role 
• BA Diploma 
• Interest in gaining experience in the EdTech industry.
• Interest in working with a global company that is expanding its operations.
• Experience working with governmental institutions is a big plus.

What’s on Offer

• Full-time permanent position with a competitive salary package.
• Office hours, Monday to Friday. No evenings or weekends! We’re flexible about when and where you work once the core working hours are covered.
• Free access to our courses.
• Study Assistance
• Remote work but you must be based in Berlin

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

Who we are

Code Institute is a global leader in delivering coding skills that help people switch to a career in software development. Demand for software developers is rapidly escalating as digitisation accelerates and hundreds of thousands of new roles open up every month. Our online programmes give learners a direct pathway into these careers. Code Institute has been a Deloitte Technology Fast 50 Awards winner for the past three years. We are Europe’s largest provider of tech graduates and employ over 100 staff based in our Dublin Headquarters and around the world. We help people change their lives.

Why work here

Our blended learning approach is delivered through a combination of great content, expert tuition, mentoring, targeted learning supports and our proprietary learning analytics driving great student outcomes and employment rates of over 90% for our graduates.

As a Learning Content Delivery Manager, you will be responsible for coordinating the content development process across your instructional design team, technical writers, content developers, subject matter experts, QAs, graphic designers and LMS platform developers.

In this role, you will:

• Plan, resource, and execute programme content development against an agreed product roadmap
• Track and coordinate the content development process
• Manage stakeholder communication and alignment.
• Manage partnerships and collaborations relating to content development.
• Manage risk across programme development.
• Ensure that content quality delivers learning outcomes and an engaging learning experience.
• Ensure compliance with any regulatory frameworks of the governing bodies that certify our learning.
• Be skilled in Agile methodologies.
• Work with product management to analyse a mix of student, tutor and partner feedback with learning analytics to monitor quality and build a continuous improvement culture.
• Collaborate with cross-functional teams on go-to-market activities and product improvement activities.
• Ensure that the right blend of in-house and contracted expertise delivers the best outcomes.
• Drive continuous improvement across our learning content development processes.

About you:

• 3-5 years of programme delivery experience managing complex interdependencies across multiple concurrent projects.
• Strong communication skills and experience in managing expectations across diverse stakeholder groups.
• A calm, data-driven approach to problem-solving.
• A track record of responding to life’s unexpected surprises and managing resources to deliver on time and to expectations.
• Either experience of delivering software development projects or learning development projects. Both would be just great!

What’s in it for you:

• Competitive salary
• Life insurance
• Free access to our courses
• Hybrid working
• Flexible working hours
• Employee Assistance Program
• Being part of an exciting Irish startup and contributing to the growth of the company
• Emphasis on developing your skills and abilities

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

We are looking for a Student Care Advisor to join our team for a 1-year contract (full-time basis) in Blackrock, Co Dublin. The successful candidate will join a fast-growing business and will be part of the Student Care team with the overarching goal of improving Code Institute students’ engagement and satisfaction.

Responsibilities

• Onboard new students onto the course and manage their details via a Customer-Relationship Management (CRM) system.
• Monitor and maintain regular contact with every student on the program by phone, email, slack, or other methods to help students have the best possible student experience.
• Rapidly respond to any issue raised by a student by email, phone, or slack to resolve their issue based on the company policy and keep the students satisfied.
• Actively maintain and improve support procedures and related knowledge bases, improving Standard Operating Procedures if required.
• Strive to get students engaged with the various forms of support that we provide.
• Act as a mediator handling student issues with the other forms of support, while keeping both the student and Code Institute perspective in mind.
• Keep records of student issues, collaborating with colleagues as needed and following up on issues until solved. Whenever relevant, strive to turn particular student issues into suggestions for improvements to the course or our procedures.
• Work with and build relationships with other Code Institute departments and Code Institute partners, presenting as unified to the student body.
• Maintain connections with graduates and support them in their job search.

Essential For the role

• Third-level Degree or equivalent.
• About 1 year of experience in an administrative role or in Student/Customer care involving phone, chat, and written interactions.
• Excellent communication skills both written and spoken.
• Passion for helping others.
• Optimistic and can-do approach.
• Interest in Coding or developing skills around this.
• Technology or Saas experience is an advantage but not a prerequisite.

If this is you please let us know!

What’s in it for you

• Hybrid working
• Flexible working hours
• Free access to our courses
• Study assistance
• Employee Assistance Program
• Life assurance
• Upskilling and development opportunities

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.