In this role, you will:

• Oversee day-to-day assessment administration activities
• Review and issue actionable project feedback on student project submissions according to the Code Institute standard
• Facilitate assessment onboarding for students in standups
• Engage with students in a 1:1 or 1-to-many setting to ensure they are set up for success when tackling their projects
• Assist in the student certification operations, allowing you to see the results of students hard work.
• Use your coding skills to identify, work out and implement ways to improve efficiency across the team.

Skill set for this role:

• A level 5 or higher qualification (EQF) in Software development
• Experience working in an learning or assessment environment, particularly with issuing good quality feedback
• Experience with students and the ability to engage with them on a regular basis
• Coding skills (HTML, CSS, JavaScript, Python) and a passion for coding!
• Demonstrated ability to consistently meet KPIs
• Good CRM management and workflow experience
• Comfortable working in a high paced, data-driven environment
• Superior level of communication in both written form and in-person interactions

Why work here? Our blended learning approach is delivered through a combination of great content, expert tuition, mentoring, targeted learning supports, and our proprietary learning analytics driving great student outcomes and employment rates of over 90% for our graduates. As a Learning Content Delivery Manager, you will be responsible for coordinating the content development process across your instructional design team, technical writers, content developers, subject matter experts, QAs, graphic designers, and LMS platform developers. Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

You will:

• Plan, resource, and execute programme content development against an agreed product roadmap
• Track and coordinate the content development process
• Manage stakeholder communication and alignment
• Manage partnerships and collaborations relating to content development
• Manage risk across programme development
• Ensure that content quality delivers learning outcomes and an engaging learning experience
• Ensure compliance with any regulatory frameworks of the governing bodies that certify our learning
• Be skilled in Agile methodologies
• Work with product management to analyse a mix of student, tutor and partner feedback with learning analytics to monitor quality and build a continuous improvement culture
• Collaborate with cross-functional teams on go-to-market activities and product improvement activities
• Ensure that the right blend of in-house and contracted expertise delivers the best outcomes
• Drive continuous improvement across our learning content development processes

You will have:

• 3-5 years of programme delivery experience managing complex interdependencies across multiple concurrent projects
• Strong communication skills and experience in managing expectations across diverse stakeholder groups
• A calm, data-driven approach to problem-solving
• A track record of responding to life's unexpected surprises and managing resources to deliver on time and to expectations
• Either experience of delivering software development projects or learning development projects. Both would be just great!

Why work here? As the Software Engineering Manager, you will work with our senior leadership team, our Head of Product, and the Head of Programme to ensure that we collectively bring the Code Institute Vision to life to deliver the best student and employer outcomes. You will be responsible for the building and maintenance of an AI-enabled learning platform to deliver an engaging learning experience and the best employment outcomes for Code Institute students. You will empower your team with the direction and tools required to deliver a high-quality, secure, and reliable product that delights our customers while meeting the goals and timelines agreed upon with internal stakeholders. We are looking for someone with experience in growing agile software teams delivering SaaS products. You will have a proven track record of leading agile teams. You can demonstrate high-quality communication and collaboration across your internal stakeholders.

You will:

• Be passionate about managing teams to deliver high-quality software
• Have experience in aligning development teams to work closely with Product and UX teams
• Be comfortable working with our architects and senior developers to guide them to make the best platform and design decisions to deliver on our goals

Responsibilities:

• Solution Delivery. You will co-own the delivery of platform requirements against the prioritisation outlined by the product team
• Solution Quality. You will drive high-quality, high-impact solutions that maximise our users' experience. You will ensure a robust testing process incorporating feature, load and security testing. You will work with our architect to monitor leading indicators such as code quality, testability and reliability
• Security. You will oversee a robust SDLC and vulnerability testing policy
• You will own your team's budget and constantly strive to drive efficiencies through process improvement and tooling. You will drive automated DevOps processes where possible
• You will build capability in the team to self-manage and own Scrum master and product ownership
• Expansion. You will plan the expansion of your team based on the growing demands of the business. You will work with your existing team to ensure their ongoing career
• Product. You will build a product-driven culture in your team that can take ownership of requirements from the product management team and translate these into great engineering solutions

Experience:

• A Diploma in Full Stack Software Development, a Bachelor's degree in SW engineering or equivalent
• Over five years of leading an agile development team
• You will have worked yourself as a developer and understand the day-to-day challenges of the role
• Experience in building SaaS products
• Experience with product and UX teams to maintain a high degree of focus and prioritization
• Industry experience with data analytics and/or Machine Learning in a production environment
• Experience with tooling for agile management, analytics, monitoring, security, product instrumentation and continuous delivery
• Experience in managing service-based architectures
• Also very useful : Experience in working with content production tools is an advantage, Familiarity with Python, the Django framework, Experience with AWS and containers.

The Role

We are looking for two Student Care Advisors to join our team for a 1-year contract in Blackrock, Co Dublin. Successful candidates will join a fast-growing business and will be part of the Student Care team with the overarching goal of improving Code Institute students' engagement and satisfaction.

Responsibilities:

• Onboard new students onto the course and manage their details via a Customer-Relationship Management (CRM) system.
• Monitor and maintain regular contact with every student on the program by phone, email, slack, or other methods to help students have the best possible student experience.
• Rapidly respond to any issue raised by a student by email, phone, or slack to resolve their issue based on the company policy and keep the students satisfied.
• Actively maintain and improve support procedures and related knowledge bases, improving Standard Operating Procedures if required.
• Strive to get students engaged with the various forms of support that we provide.
• Act as a mediator handling student issues with the other forms of support, while keeping both the student and Code Institute perspective in mind.
• Keep records of student issues, collaborating with colleagues as needed and following up on issues until solved. Whenever relevant, strive to turn particular student issues into suggestions for improvements to the course or our procedures.
• Work with and build relationships with other Code Institute departments and Code Institute partners, presenting as unified to the student body.
• Maintain connections with graduates and support them in their job search.

Essential For the role:

• Third-level Degree or equivalent.
• Experience in a Student/Customer care team involving phone, chat, and written interactions.
• Interest in Coding or developing skills around this.
• Technology or Saas experience is an advantage but not a prerequisite.

About your new role

This role aims to drive growth, expansion, and revenue across the EMEA region. We are looking for an ambitious social media & digital marketing executive who is willing to take the next step in their career. Reporting to the Social Media Manager, you will be a part of a wider B2C team comprising digital, content, design, and B2C sales professionals. We operate on a hybrid model with a mix of remote and in-office days. Our office is based in Blackrock, Co. Dublin.

Your first 30 days- Will consist of training mostly, getting to know the wider marketing team by sitting in on meetings to gain knowledge of other areas. You will undertake the free 5 day coding challenge to familiarise yourself with the learning management system and content Code institute provides. You will also review and assist in current social media content plans.

Your first 60 days - Begin to put your stamp on the role by understanding the analytics and reporting behind the campaigns to date. You will create a fresh content calendar for organic social. By now you will also be getting to grips with other digital marketing activities such as optimizing social ads, helping with content creation and strategy. You will be taking more ownership of the coding challenge community and offering feedback on improvements.

Your first 90 days - Oversee the execution of all organic social media campaigns in terms of content and design. By now you will also be implementing paid social media campaigns and directly contributing to revenue generating campaigns. You will review and monitor daily performance metrics, reporting back regularly to stakeholders, and you will also be working closely with other teams.

Responsibilities:

• Develop and manage social media content plan
• Actively manage and grow engagement on social media channels
• Measure and report campaign effectiveness
• Plan and execute marketing campaigns
• Brainstorm new and creative strategies to engage prospects
• Management of coding challenge community & engagement

Requirements:

• Bachelor's degree in marketing or related field
• 1-2 years of experience in a similar role
• Impeccable English oral and written communication skills
• Experience with major social media platforms including Facebook, LinkedIn, Twitter, TikTok & Instagram
• Experience with image/video editing software such as Photoshop or Adobe Illustrator is strongly preferred
• Experience using social media advertising platforms such as Facebook Ads Manager
• Interested in social media and tech trends

Nice to Have:

• Email marketing experience
• Familiarity with content management system Wordpress
• Experience with multi-social posting through programs such as Buffer, Hubspot, Hootsuite, etc.
• Knowledge of Google Analytics

This Team:

The Careers team in Code Institute is one of the five primary support pillars that our students use during their time with us on the program. We work with our students, and alumni and create pathways for this community as they move into new careers within the tech industry. These supports include career coaching, guidance, recruitment, podcasts, online events and career consultations. It’s all delivered in a professional, highly personable environment. We are constantly adding, tailoring, tweaking and optimising the student experience - all designed with a view to achieving their professional goals and progress to working in great tech environments. We do this globally! Our hiring partners are growing on a weekly basis, and we welcome weekly guests from employer sites to contribute to our network.

This Hire:

• A keen communicator, with an appreciation of in-person, online and media communications.
• Our core subject area here is recruitment, education and tech. Enjoying a high volume of professional interactions and conversations is important.
• Organised! With a key focus on administrative expectations in this role. You’ll be using Mailchimp, HubSpot, Zoom for webinars, mail campaigns and databases.
• You’ll be responsible ( once trained) for the coordination of online events which involves a need for attention to detail and appreciation of the impact on others if your work isn’t consistent. We can train you in the systems.
• Keen balance of serious pride and ambition in your work and creations, along with a sense of fun and empathy for how this is done!
• Has 1-2 years of experience in an administrative / recruitment role.

Day-to-day Activities:

• Coordination of online seminar and event administration. These events are weekly, usually 2-3 times a week.
• Calendar management for attendees and responsibility for related communications.
• Working via our CRM system (HubSpot) on the follow-up data and communication with our student base.
• Maintenance and management of presentation slides, images etc.
• High level of engagement with both students and recruitment partners.
• Management of SLACK ( communications platform) messaging and responding. Again, you can be trained on this platform.
• Working with graduates, capturing their career journey, and gathering testimonials. ( reviews, attendance at events etc)
• Engaging with the recruitment market, our hiring partners and more to continually grow the understanding and exposure of our talent pool.
• Attending industry events, representing at both online and in-person tech and recruitment events.

Main Duties and Responsibilities:

• Facilitate students to maintain a high level of student engagement and motivation.
• To report on the required student engagement to the Education and Training Board and to the Learning Operations Manager.
• To run regular stand-up sessions with students.
• Provide students with online support for advanced coding-related questions that weren’t resolved via community support through one-on-one and one-to-many sessions via text, video and screen sharing.
• Own technical issues in the systems that students use for their learning (e.g. LMS, Slack Code.it).
• Facilitate conversation and encourage students to help one another on slack.
• Contribute to webinars to promote the recruitment process.
• Where there is a requirement for a programme, contribute to the student hiring evaluation process.
• Based on insights from student questions and knowledge gaps, propose and implement improvements to the course code examples and other content.
• Based on insights gathered, propose, plan and implement opportunities to improve, simplify and automate processes related to student learning.

Requirements:

• Proficiency with the following coding technologies taught in our Full-Stack course: HTML, CSS, JS, Python and Django.

What will your first 30-60-90 days look like? Your first 30 days - You will review and monitor daily performance metrics, keyword rankings, on-page SEO and technical fixes with SEO tools such as Google Analytics, SEM Rush, and internal reporting to understand our SEO performance at a market level. You will work closely with PPC and Social media teams to optimise content and campaigns for launch and take over the Website updates and task log management.

Your first 60 days - You will manage offsite and onsite optimisations and report on their performance. You will deep dive low performing and new markets and develop a growth strategy for each. You will take over the troubleshooting of technical SEO issues and work with our devs to recommend fixes.

Your first 90 days - Oversee the execution of all SEO campaigns across content, design, social media and PPC. You will develop a link-building strategy to boost the relevancy of our core search terms and rankings and work with the content manager to execute accordingly. You will also work closely with senior stakeholders to develop our organic market entry and expansion plans.

Key Requirements:

• Bachelor’s degree in marketing or related field.
• 3-5 years of experience in executing commercial SEO strategies.
• You have experience working in a digital marketing agency or in-house as an SEO expert.
• Experienced in multiple SEO platforms; SEMRush, Moz, Ahrefs, Screaming Frog, etc.
• Professional Experience using analytical software such as Google Analytics.
• Technical SEO Experience - Site health, keyword tracking, page optimizations, understanding of crawl errors and fixes, etc.
• Multinational marketing experience.
• Conversion Rate Optimization track record.
• Native English speaker or impeccable English oral and written communication skills.
• Excellent communication and interpersonal skills.
• Hungry for growth and progression.
• Based in Ireland.

Nice to haves:

• Proficient in Google Workspace (Docs, Sheets, Slides, etc.)
• Agency management experience.
• CRM experience such as Hubspot or Salesforce.
• CRM experience such as Hubspot or Salesforce.
• Speak another language such as German or Swedish.