Careers at Code Institute

Über das Unternehmen

Code Institute ist ein globales EdTech-Unternehmen mit Hauptsitz in Dublin, Irland, und Berlin, Deutschland. Wir widmen uns der Lehre von Softwareentwicklung, um die Qualifikationslücke in Europa zu schließen, die Herausforderungen der Digitalisierung und Automatisierung zu bewältigen und das Potenzial der Menschen zu entfalten. 

Code Institute arbeitet weltweit mit Regierungen an Weiterbildungsinitiativen im Zusammenhang mit Beschäftigung, Vielfalt und Chancengleichheit im Technologiesektor zusammen.

Klingt das interessant für Sie?

Wenn ja, möchten wir von Ihnen hören. Sprechen Sie Deutsch auf muttersprachlichem Niveau? Interessieren Sie sich für Remote-Arbeit? Möchten Sie für ein expandierendes EdTech-Unternehmen arbeiten, das Menschen bei der Veränderung ihrer Karrieren und ihres Lebens hilft? Wir erweitern unsere Operationen und suchen nach jemandem, der uns dabei hilft, das nächste Kapitel unserer Geschichte zu gestalten. Sie werden Teil eines progressiven, freundlichen Wachstumsteams sein, das viele Möglichkeiten für Weiterentwicklung und Aufstieg in der Position bietet.

Ihre neuen Verantwortlichkeiten:

• Beratung und Unterstützung der Kursteilnehmer
• Kommunikation mit Arbeitsagenturen
• Aufbau und Pflege von Beziehungen mit Stakeholders durch Planung und Teilnahme an Meetings und Veranstaltungen
• Unterstützung bei der Zusammenarbeit mit Partnern und Vertretung von Code Institute bei Veranstaltungen in Deutschland (Jobmessen)

Welche Fähigkeiten Sie für diesen Job benötigen:

• Beherrschung der deutschen Sprache (Muttersprachenniveau) und fließende Englischkenntnisse
• Gute Kommunikationsfähigkeiten (schriftlich und mündlich)
• Starke Projektmanagementfähigkeiten
• Ausgezeichnete Verwaltungsfähigkeiten mit hoher Effizienz
• Genauigkeit und Aufmerksamkeit für Details 
• Ein echtes Interesse an der Arbeit mit und der Unterstützung von Menschen
• Universitätsstudium (Bachelor)

Idealerweise leben Sie in Berlin oder Leipzig, wir berücksichtigen jedoch alle Bewerbungen.

Was wir bieten:

Vollzeitanstellung mit einem wettbewerbsfähigen Gehaltspaket Bürozeiten von Montag bis Freitag. Keine Abende oder Wochenenden! Wir sind flexibel hinsichtlich Zeit und Ort der Arbeit, solange die Kernarbeitszeiten abgedeckt sind. Sie können unsere Kurse kostenlos absolvieren. Studiengangunterstützung Möglichkeit zur Arbeit im Büroumfeld oder remote unter Verwendung Ihrer Deutsch- und Englischkenntnisse Möglichkeit zur Teilnahme an Teamveranstaltungen im Hauptsitz in Dublin.

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

Are you great at explaining new concepts to others? Do you have Python and JavaScript experience and love problem-solving?

Code Institute is looking for a talented Cohort Facilitator at the junior developer level who enjoys learning, teaching, and helping others succeed.

There’s a growing skills shortage worldwide and filling this talent pipeline underpins our education ethos. That’s where Code Institute’s Full-Stack Development Program comes in. Our online students are dedicated, passionate and determined, and they can use your help to study more effectively, build their problem-solving skills, and land their first developer role.

As a Cohort Facilitator, you will provide support and guidance to students and will be responsible for facilitating special cohorts to ensure forward momentum for students and success in completing their program. You will also be responsible for coordinating with Education and Training Boards (ETBs) and channels to ensure the administrative requirements of the program are met.

Main duties and responsibilities

• Facilitate students to maintain a high level of student engagement and motivation.
• To report on the required student engagement to the Education and Training Board and to the Learning Operations Manager.
• To run regular stand-up sessions with students.
• Provide students with online support for advanced coding-related questions that weren’t resolved via community support through one-on-one and one-to-many sessions via text, video and screen sharing.
• Own technical issues in the systems that students use for their learning (e.g. LMS, Slack Code.it).
• Facilitate conversation and encourage students to help one another on slack.
• Contribute to webinars to promote the recruitment process.
• Where there is a requirement for a programme, contribute to the student hiring evaluation process.
• Based on insights from student questions and knowledge gaps, propose and implement improvements to the course code examples and other content.
• Based on insights gathered, propose, plan and implement opportunities to improve, simplify and automate processes related to student learning.

Requirements

• Proficiency with the following coding technologies taught in our Full-Stack course: HTML, CSS, JS, Python and Django.
• Excellent communication skills.
• Optimistic and can-do approach, ability to create a positive group environment.
• Active listening and creative problem-solving skills.
• Previous experience in coaching, training, teaching or leading would be a great advantage.

If this is you please let us know!

What’s in it for you

• Hybrid and remote working opportunities
• Flexible working hours
• Free access to our premium courses
• Study assistance
• Employee Assistance Program
• Life assurance
• Additional days off on Christmas
• Upskilling and development opportunities

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

We are looking for a Student Care Advisor to join our team for a 1-year contract (full-time basis) in Blackrock, Co Dublin. The successful candidate will join a fast-growing business and will be part of the Student Care team with the overarching goal of improving Code Institute students’ engagement and satisfaction.

Responsibilities

• Onboard new students onto the course and manage their details via a Customer-Relationship Management (CRM) system.
• Monitor and maintain regular contact with every student on the program by phone, email, slack, or other methods to help students have the best possible student experience.
• Rapidly respond to any issue raised by a student by email, phone, or slack to resolve their issue based on the company policy and keep the students satisfied.
• Actively maintain and improve support procedures and related knowledge bases, improving Standard Operating Procedures if required.
• Strive to get students engaged with the various forms of support that we provide.
• Act as a mediator handling student issues with the other forms of support, while keeping both the student and Code Institute perspective in mind.
• Keep records of student issues, collaborating with colleagues as needed and following up on issues until solved. Whenever relevant, strive to turn particular student issues into suggestions for improvements to the course or our procedures.
• Work with and build relationships with other Code Institute departments and Code Institute partners, presenting as unified to the student body.
• Maintain connections with graduates and support them in their job search.

Essential For the role

• Third-level Degree or equivalent.
• About 1 year of experience in an administrative role or in Student/Customer care involving phone, chat, and written interactions.
• Excellent communication skills both written and spoken.
• Passion for helping others.
• Optimistic and can-do approach.
• Interest in Coding or developing skills around this.
• Technology or Saas experience is an advantage but not a prerequisite.

If this is you please let us know!

What’s in it for you

• Hybrid working
• Flexible working hours
• Free access to our courses
• Study assistance
• Employee Assistance Program
• Life assurance
• Upskilling and development opportunities

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

Who we are:

There has never been a more exciting time in education, full of opportunity and change. Code Institute is playing a part in driving educational change.; we are an exciting education company delivering a new approach to education in an increasingly digital world. Our online programmes give learners a direct pathway into these careers. Code Institute has been a Deloitte Technology Fast 50 Awards winner for the past three years. We are Europe’s largest provider of tech graduates and employ over 100 staff based in our Dublin Headquarters and around the world. We help people change their lives.

The successful candidate will play a pivotal role in the continued growth of Code Institute and will oversee the management and growth of our Alumni and Student Communities. 

This critical role reports directly to the CEO; they will also work closely with multiple functions within the Business, namely Learning Operations, Product, Employment Services and Marketing. They will own the overall strategic vision and deliverables attached to growing a connected, engaged community of students and Alumni, delivering against a dual mandate of Student learning Experience and brand building. They will be expected to challenge, support and provide solutions to help Code Institute and our students continued success.

In this role you will be responsible for:

-Community Strategy Development:

Design a robust community engagement strategy tailored to different stages of the learner journey.

Assess current community engagement tools and platforms and recommend improvements or new systems as needed.

Manage and develop community platforms, strategies and approaches to accommodate the rollout of new products and programmes

Work with the engineering team to develop automation and AI solutions to scale delivery of community support

Oversee the Community Affinity Programmes and develop and encourage diversity, equality and inclusion in the Code Institute Community.

-Team Management:

Hire, train, mentor, and manage a team of community specialists.

Conduct regular team meetings, ensure clear communication, and provide consistent feedback.

Work with the community team to facilitate the management of monthly onboarded cohorts aimed at increasing engagement and driving success at the early stages.

-Cross-Functional Collaboration:

Work collaboratively with the Product team to enhance the curriculum based on community feedback.

Partner with the Learning Operations team to design tools that amplify community interaction.

Coordinate with Employment Services to identify opportunities for alumni.

Collaborate with Marketing to co-create campaigns that highlight community stories and successes.

-Brand Building and Outreach:

Develop and execute campaigns to elevate Code Institute’s visibility and reputation.

Represent Code Institute at industry events, panels, and webinars.

Foster partnerships with industry influencers and potential brand ambassadors.

-Engagement Metrics:

Monitor, analyse, and report on community engagement metrics monthly.

Identify trends and areas for improvement, iterating on strategies as necessary.

-Event Management:

Organise regular community events, from Hackathons, webinars, networking sessions, to workshops.

Coordinate alumni-led initiatives, allowing former students to give back and stay engaged.

-Feedback Loop Creation:

Implement tools and platforms for collecting community feedback.

Conduct regular community surveys and focus groups to gather insights.

Channel feedback to appropriate departments, ensuring it’s actionable.

-Alumni Network Management:

Launch and oversee an alumni mentorship program.

Create exclusive alumni benefits, from advanced courses to job placement opportunities.

About You:

Bachelor’s degree in Business, Communications, Marketing, or a related field. Advanced degrees or qualifications are a significant advantage.

At least 6 years in community management, including 3 years in a leadership or strategic role.

Deep-seated passion for education, community-building, and a hands-on, proactive approach to challenges.

Advanced interpersonal abilities, strategic thinking, exceptional communication skills, and a profound understanding of online educational platforms.

Demonstrated leadership experience, particularly in fostering a student-centric approach.

Delivery of multi-stakeholder learning content projects.

Highly effective communication skills with the ability to establish effective relationships with a range of internal and external bodies.

Data-driven decision-making & competent in using relevant management information systems.

Strong commitment to equality and diversity in education and employment.

Prior experience in the ed-tech sector, especially within online learning communities would be desirable.

What’s in it for you:

Competitive salary

Life insurance

Free access to our courses

Hybrid working

Flexible working hours

Employee Assistance Program

Being part of an exciting Irish startup and contributing to the growth of the company

Emphasis on developing your skills and abilities

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

About the role

There has never been a more exciting time in education, full of opportunity and change. Code Institute is playing a part in driving educational change.; we are an exciting education company delivering a new approach to education in an increasingly digital world. Our online programmes give learners a direct pathway into these careers. Code Institute has been a Deloitte Technology Fast 50 Awards winner for the past three years. We are Europe’s largest provider of tech graduates and employ over 100 staff based in our Dublin Headquarters and around the world. We help people change their lives.

Reporting to the Learning Success Manager, the Tutor Team Lead is required to lead the delivery of code support and code coaching to students to ensure the best possible learning outcomes for the students. They ensure that Tutors fulfill their promise to students at all times through the delivery of high-quality, high-end support.  

They are proactively managing and developing team performance targets so that they are met by all team members, and where necessary improvement plans are in place. They ensure that tutor skills development is ahead of the student requirements and the team maintains their tutor practitioner practices.

From a change management perspective, a curious and proactive approach is used to explore new working practices and technologies to improve and evolve tutoring so that solutions are explored and deployed effectively.

They need to ensure that cross-team collaboration with the other Learning Operations teams and wider teams in the business is positive, proactive and results-driven.

You will be responsible for

• Setting an example for the team by demonstrating a strong work ethic, positive attitude, and commitment to the CI mission.
• Leading the delivery of code support and code coaching to students to ensure the best possible learning outcomes for the students.
• Ensuring that all student KPIs are met on an ongoing basis and that all tutors fulfill their promise to the students.
• Ensuring that the team is meeting the highest standards of performance and quality and providing guidance and leadership through actions and behaviours.
• Ensuring that team members are rostered effectively to meet the student’s needs.
• Monitoring team performance and providing feedback to help team members improve their performance.
• Continuous improvement of the tutor and coding coach experience, and working directly with all relevant teams to implement improvement changes required.
• Staying up-to-date with the latest trends and best practices in student coding support to ensure that the team is providing the best possible service.
• Collaborating with other teams within the organisation when Tutoring identifies that the needs of the students are not met, and ensuring remediation in immediately, where possible, and effectively.
• Undertaking ongoing skills gap analysis ensuring needs are met and that staff have up-to-date development.
• Ensuring that the tutor practitioner principle is maintained and that all students are supported by tutors who are actively coding
• Weekly attendance at the Learning Success and Learning Ops meetings providing key information on Student Progress, Staff Performance and CI initiatives.

About you

• Diploma in Full-Stack Software Development
• Teacher training qualification
• At least 6 months supporting students in a tutor/coaching role
• Experience in managing others in a lead capacity
• Leading continuous improvement initiatives to completion
• Experience in supporting students in a learning environment
• Strong experience in code bases required for tutor support

What skills you will need

• Leadership skills with a capacity to engage and motivate.
• Data-driven decision-making & competent in using relevant support systems.
• Strategic and creative thinking, with the ability to deliver innovative focused solutions.
• Experience in People Management and delivery in a culture of achievement and high performance.
• Maintain constructive working relationships with Learning Ops colleagues whilst providing them with strong challenges as well as support.

What’s in it for you

• Hybrid and remote working opportunities
• Flexible working hours
• Free access to our premium courses
• Study assistance
• Employee Assistance Program
• Life assurance
• Additional days off on Christmas
• Upskilling and development opportunities

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

Are you great at explaining new concepts to others? Do you have Python and JavaScript experience and love problem solving? 

Code Institute is looking for a talented tutor at the junior developer level who enjoys learning, teaching, and helping others for our Learning Success team.

There’s a growing skills shortage worldwide and filling this talent pipeline underpins our education ethos. That’s where Code Institute’s Full-Stack Development Program comes in. Our online students are dedicated, passionate and determined, and they can use your help to study more effectively, build their problem-solving skills, and land their first developer role.

As a tutor on the Learning Success team, you will provide the first line of educational support we provide to students, helping them tackle any coding-related issues that come up in their day-to-day learning. The purpose of tutoring is not to provide immediate answers to their problems, but rather to guide students through problem-solving techniques. We’re looking for tutors who can see the bigger picture and help students learn more effectively. 

You will also have dedicated career development time to improve your coding skills, and have access to all course materials for your own upskilling/development.

Responsibilities

• Support students’ learning through ad-hoc one-on-one or one-to-many sessions, via text, video and screen sharing.
• Keep records of issues from each tutoring session. Whenever relevant, follow up on issues until solved, and strive to turn particular student problems into general improvements to the course, in some cases implementing these improvements directly.
• Help maintain self-service resources to help students solve many of their own problems.
• Proactively reach out to students as they progress through the course content, encouraging them to make use of the resources and support available to help them complete on time.
• Participate in the planning, development and continuous improvement of the software systems used to provide support to students and process analytics data.

Requirements

• Proficiency with the following coding technologies taught in our Full-Stack course: HTML, CSS, JS, Python and Django.
• Problem solving skills, including code reading ability, deductive reasoning and the ability to effectively use Google and online documentation sources, while applying critical reading skills.
• Effective verbal and written communication skills, particularly when explaining technical topics. Prior teaching/tutoring experience is a plus.
• Ability to manage your time effectively.

Perks of the job

• Competitive salary
• Free access to our courses
• Hybrid and remote working options
• Employee Assistance Program
• Be part of an exciting company that is growing rapidly
• Emphasis on developing your skills and abilities through certifications and qualifications
• Agile environment, providing a huge opportunity for personal growth

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.