Essential for the role

• 5 years+ demonstrable experience of Instructional Design methodologies that produce effective multimedia learning content
• Excellent business and technical writing skills
• A design aesthetic and attention to visual detail
• Ability to determine instructional value both in existing and proposed content
• Identify optimal delivery formats for specific learning goals
• Easily communicate technical and abstract concepts to a range of audiences

Responsibilities

• Evaluate new and existing eLearning materials
• Design and revamp both new and established learning models
• Work with Subject Matter Experts to identify what students need to learn
• Develop learning objectives and make sure content matches those objectives
• Develop assessments
• Structure content and activities for student learning
• Liaise with our media team in the creation of supporting learning assets
• Assist in the creation and editing of scripts
• Assist in the creation and editing of multimedia video content

Tools

• Experience working with modern Learning Management Systems
• Google’s G Suite for content and document creation
• Proficiency in Camtasia or similar
• Proficiency at Sketch or similar
• Nice to Have:
• Technical training experience
• Exposure to Agile processes
• Project management experience
• Proficiency in Adobe Creative Suite
• Exposure to programming languages such as
• HTML
• JavaScript
• Python

Responsibilities:

Business Development

• Creating new partnerships with FE Colleges and Councils in your territory
• Contacting and meeting with colleges and Councils across the UK to explore and launch new partnerships
• Developing a territory plan to ensure a consistent flow of prospects and to prioritise opportunities
• Evaluating potential partners, negotiating contracts, and bringing them through the partnership license sales process using a consultative and expert approach
• Working closely with all colleagues within the marketing and operations team at the company, who will assist and support your new partnership work
• Managing and reporting on your pipeline using the Hubspot CRM system
• Ensuring detailed records of all interactions with the partner are recorded for planning and forecasting purposes
• Selling new products to partners as they come on stream

Account Management

• Managing the FE college and training providers onboarding process to ensure an efficient route to revenue
• Developing creative ways to streamline and improve onboarding
• Setting agreed on targets with partners and applying mechanisms to ensure targets are met
• Reporting on the onboarding process; populating and updating records on HubSpot
• Implementing marketing strategies to grow partner accounts
• Supporting product launches by preparing and enabling the admissions teams to understand and communicate our solutions to the consumer
• Developing friendly, positive, and supportive relationships with external stakeholders, and providing them with excellent service
• Representing Code Institute in the UK at key events (e.g. network meetings, industry exhibitions, etc.)

Requirements:

• 5-10 years of experience in account management
• Experience selling B2B solutions
• Experience in the UK’s Further Education market is an advantage
• Experience in the Education and Training Sector is an advantage
• Proven track record consultative sales and account management skills
• Be ambitious, target driven and be used to exceeding a range of KPIs
• Excellent written and verbal communication skills are a must
• Extensive knowledge of sales enablement technologies, processes, and best practices
• Customer centricity – strong customer focus
• Ability to recognise risk with accounts, and act accordingly
• Experience managing projects from concept to completion
• Expert ability to plan and facilitate meetings
• Ability to multi-task and manage multiple projects simultaneously
• Self-motivated; highly driven to produce results

Responsibilities:

Student Support and Success

• Increase overall community engagement and success for students and alumni
• Work with the Learning Operations team to facilitate the scaling of support-delivery
• Lead onboarding, superuser, and affinity programmes
• Manage and oversee the Community events programme, including Hackathon programme
• Facilitate the scaled development of user-generated content, events, and activities
• Create a plan for a combined public and private community

Advocacy

• Develop our advocacy marketing programme, focused on increasing brand ambassadors.
• Manage reviews and positive outreach.

Product development

• Manage and develop community platforms, strategies, and approaches to accommodate the rollout of new products and programmes
• Support engineering and programme teams to collect product feedback and facilitate product ideation and develop automation solutions
• Work with the Code Institute Careers team to develop and facilitate the careers and graduates community

Requirements:

• You have 5+ years of experience leading community programs and of developing community strategies, preferably in a tech and/or education space.
• Understand audience needs and how to develop strategies through an ask-based approach
• Experience in directly building and managing a team.
• Analytical and data-driven in your approach
• Marketing minded - you’re familiar with marketing approaches, know how to create engaging content and how to write copy / messaging
• Community-minded - you know how to grow community using targeted community strategies,
• Highly results-oriented - focused on overarching business goals as well as the needs of community members
• Know how to use automation to achieve your goals.

Responsibilities

• Identifying customer needs effectively by consulting with prospects in order to maximise all opportunities and meet customer expectations.
• Manage all stages of generating new business (from prospecting to proposal to closure)
• Maintain a clean sales pipeline through effective use of the CRM.
• Perform administrative tasks related to sales.
• Meet and exceed monthly sales targets.
• Delivering exceptional service to prospective and existing Code Institute customers.
• Proactively engaging with all inbound sales inquiries (e.g. phone, email) relating to new business opportunities.
• Ensuring that all activity is completed in line with student Compliance guidelines.
• Having an excellent knowledge of our product portfolio and an understanding of the industry through keeping informed of technical developments, industry trends, and competitor activities.

Requirements

• Minimum of 3+ years consultative sales experience
• A proven track record of meeting and exceeding sales objectives.
• Bachelor's Degree in a related area
• A motivated problem solver with a strong work ethic.
• Highly organised and efficient with the ability to meet deadlines.
• Excellent written and verbal communication skills.
• Experience working within a CRM-centric sales organisation. HubSpot experience is a plus but not required.
• Excellent presentation, communication, and interpersonal skills.
• Previous experience working in the Education market is a plus but not required.

Required:

• Bachelor’s degree in marketing, or related field. 
• 2-3 years experience in executing commercial Email Marketing strategies.
• B2C Experience.
• Experienced in at least one email marketing platform such as Mailchimp, Campaign Monitor, Hubspot Email, Marketo, etc.
• Professional Experience using analytical software such as Google Analytics.
• Design skills incorporating basic coding (HTML and CSS).
• CRM experience such as Hubspot or Salesforce. 
• Conversion Rate Optimization track record.
• Impeccable English oral and written communication skills.
• Excellent communication and interpersonal skills.

The Role:

You will be responsible for all aspects of email marketing campaigns, including audience research, automation set up, segmentation, A/B testing, written content and reporting.

• Run email marketing campaigns as per defined strategy.
• Analyse and report on campaign performance and ROI.
• Manage contact lists and segmentation strategies. 
• Create written and designed creative.
• Support lead generation and qualification activities for B2C.

Nice to haves

• Proficient in Google Workspace (Docs, Sheets, Slides, etc.)
• Professional Certificate in CRM Email Marketing (e.g. via Hubspot Academy).
• Familiarity with SEO and market research tools. 
• Experience with image/video editing software such as Photoshop or Adobe Illustrator.

Benefits: 

• Market rate salary with performance bonuses. 
• Commercial experience in a fast-growing industry, Ed-Tech.
• Supportive mentoring. 
• Working from home opportunities 
• Free access to all of our course materials
• We can offer a great environment to work (Shortlisted Top 5 “Happy places to work 2019).
• There are also weekly and monthly events to help people get to know their colleagues, as well as the Friday get-togethers each week.

What's in it for you?

As the leader of our direct sales channel, you will work as part of the commercial sales leadership team to develop and grow our direct sales team through coaching and enablement. You will help drive the growth of our market expansion across EMEA via our volume sales channel, ensuring that all learners develop 21st-century learning skills that enable them to flourish in the workplace. You will work with our Marketing, Product Development, Subject Matter Experts, Learning Operations, Learning Success and Media teams in providing world-class sales experience and successful outcomes for our global student body.

Essential for the role

• Strong background! A validated winner that has led teams to breakthrough results.
• Experience managing a high-velocity sales team to achieve great results.
• Significant experience and strong track record of individual sales experience.
• Experience using HubSpot and measuring system compliance.
• Record of over-exceeding team quotas through metric-based skill development and team management.

Responsibilities

• Manage and grow a team of Sales Professionals based in Dublin selling globally.
• Own monthly sales forecasting and pipeline reviews across the team.
• Provide sales coaching, training, and execution of sales strategy in order to increase sales revenue.
• Ensure positive collaboration with key functional areas (Marketing, Product Development, Student Care etc.).
• Maintain a real-time understanding of the competitive landscape to assist in determining win-based proposals and pricing.
• Demonstrate experience successfully managing through change in a fast-growing environment.
• Entrepreneurial approach to effectively managing a business.

Tools

• Experience using HubSpot and measuring system compliance.
• Google’s G Suite
• Proficiency with Aircall or similar software 

Nice to have 

• Managing sales performance and expectation setting during high growth phase of a startup
• Experience of growing a performing team through hiring and coaching.
• Passionate about developing peoples careers and working in EdTech

Responsibilities

• Support students’ learning through ad-hoc one-on-one sessions, via text, video, and screen sharing.
• Keep records of issues from each tutoring session. Whenever relevant follow up on issues until solved, and strive to turn particular student problems into general improvements to the course, in some cases implementing these improvements directly.
• Take part in discussions in our online community chat rooms, helping students and encouraging them to help one another
• Help maintain self-service resources to help students solve many of their own problems.
• Proactively reach out to students as they progress through the course content, encouraging them to make use of the resources and support available to help them complete on time.
• Participate in the planning, development, and continuous improvement of the software systems used to provide support to students and process analytics data.

Requirements

• Proficiency with the following coding technologies taught in our Full-Stack course: HTML, CSS, JS, Python, and Django.
• Problem-solving skills, including code reading ability, deductive reasoning, and the ability to effectively use Google and online documentation sources, while applying critical reading skills.
• Effective verbal and written communication skills, particularly when explaining technical topics. Prior teaching/tutoring experience is a plus.
• Ability to manage your time effectively.
• A willingness to work different hours occasionally (potentially from home) to extend support hours to students in other time zones (e.g. evenings and/or weekends).

(Please note: Due to business needs, we will be prioritising candidates with evening and/or weekend availability)