Terms and Conditions

Payment Terms for Online Students

Students will only be granted access to the online content once the payment due is received.
Where a student is on a payment plan, failure to make payments in the agreed timeframe will result in the student’s access to the course being withdrawn and, if the full fee is not received, all course fees paid up to that point will be non-transferable and non-refundable. A student will not receive additional time in lieu of any time lost while their course access was suspended due to lack of payment. No project submissions will be accepted while a student’s access to the course is suspended. Where a student does not meet their project deadlines or has to resubmit a failed project, additional assessment fees will be incurred.  The late submission fee is £150 and the resubmission fee is £50. Results may be withheld where there are outstanding fees due.

Different terms apply when students avail of a third party finance option, and the aforementioned terms can be referred to in the student’s individual contract with Code Institute.

Refunds and Cancellation

By enrolling, you enter into a legally binding contract with Code Institute. Please read these terms carefully and make sure you understand them, because once the course begins your right to a refund is strictly limited.

1. Fees are non-refundable. Except for the statutory cancellation right in clause 2, all course fees are non-refundable. Code Institute does not offer discretionary refunds, including where you are unable to start, continue or complete the course for any reason.

2. Your statutory right to cancel (cooling-off period). If you are a consumer, you have a legal right to cancel this contract within 14 days of the day it is entered into, without giving a reason. This right arises under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013) in Ireland, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) in the United Kingdom. To cancel, you must tell us in writing — by email to studentcare@codeinstitute.net and admissions@codeinstitute.net or by using the model cancellation form we provide — before the 14-day period ends. Where you cancel validly, we will refund you within 14 days using your original payment method, subject to clause 3.

3. Starting the course during the cooling-off period. The course consists of digital content and related services that we begin to supply as soon as you are given access. If you ask us to begin supply during the 14-day period, you expressly request this and acknowledge that: (a) once the course content has been fully supplied, you lose your right to cancel and no refund is due; and (b) if you cancel after supply has begun but before it is complete, we will refund your fees less a proportionate amount reflecting the content and services already supplied up to the point you notified us.

Structured Learning

Students must meet the programme schedule requirements. Project submission deadlines or access to the learning material cannot be extended unless there are extenuating circumstances. Supporting documentation will be required.

Language

Please note that the course and all additional learning supports are delivered and assessed entirely in English.

Leave of Absence

Students who need to take a break from their course may do so in extreme circumstances for a maximum period of 3 months initially. Full course fees will need to be remitted before students can apply for a leave of absence and this is at the discretion of Code Institute.

Specialization

Students who are enrolled on a course with a choice of specialization will be informed of the date by which they must have made their choice (approximately at the mid-point of their course). Once the student has been enrolled in their chosen specialization, there will be a one week “change of mind” window should a student wish to reconsider their choice. Only one change will be accepted within this window. After this, there will be no further changes permitted. No additional time will be granted to a student who decides to change specialization during this window and their end date will be unchanged. Where a student does not make their choice by the required deadline, they will be automatically enrolled in a specialization by Code Institute and the change of mind window will not apply.

Refusal

Code Institute reserves the right to refuse tuition fees and reserves the right to deny any applications.

Disputes

The European Commission has provided an ODR website to help traders and consumers resolve disputes out of court.